Privacy Policy
Last updated: 04 August 2026
1. Introduction
WAYZO PTY LTD (ABN 99 700 912 698), trading as WayZo Rentals ("WayZo", "we", "us", "our") respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what personal information we collect, how we use and disclose it, and how you can access or correct it, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By making a booking enquiry, contacting us, or otherwise providing us with personal information, you agree to the collection and use of that information as described in this policy.
2. Information We Collect
We collect personal information that is reasonably necessary to provide our vehicle rental services, including: - Contact details: name, email address, phone number - Driver information: date of birth, driver's licence number, licence class and expiry, licence state - Booking details: preferred pickup/return dates, preferred vehicle, pickup location - Payment and billing details, where relevant to a confirmed rental - Any other information you choose to include in an enquiry, message, or during the rental process (e.g. special requests) We only collect sensitive information (such as information relevant to a driving-eligibility check) where necessary and with your consent.
3. How We Use Your Information
We use your personal information to: - Respond to booking enquiries and contact form messages - Assess driver eligibility and prepare a rental agreement - Process a confirmed rental, including payments, invoices, and the return of the vehicle - Communicate with you about your enquiry or rental (confirmations, reminders, updates) - Meet our legal, insurance, and regulatory obligations - Improve our services and the WayZo website We do not use your personal information for automated decision-making that has a legal or similarly significant effect on you.
4. Booking Enquiries & Communications
Submitting a Booking Enquiry or Contact form on our website sends your details directly to our team by email so we can respond to you. It does not create a marketing subscription. We will only send you marketing or promotional communications if you separately opt in, and you may unsubscribe from any such communications at any time.
5. Disclosure to Third Parties
We do not sell or rent your personal information. We may disclose personal information to: - Insurers, for the purposes of arranging cover or processing a claim - Payment processors, to process payments and bonds - Law enforcement or government authorities, where required or authorised by law - Professional advisers (e.g. accountants, lawyers), bound by confidentiality obligations Any third party we share information with is only provided the information reasonably necessary for that purpose.
6. Data Security & Retention
We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, or as required by law (including tax, insurance, and record-keeping obligations for rental agreements).
7. Cookies & Website Usage
Our website may use minimal, strictly necessary cookies or similar technologies required for the site to function correctly (for example, to remember your interface preferences). We do not currently use third-party advertising or tracking cookies. If this changes, this policy will be updated accordingly.
8. Access, Correction & Complaints
You may request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below. If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us in the first instance, or with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page, along with the date it was last updated.
10. Contact Us
For any questions about this Privacy Policy or how we handle your personal information, please get in touch via our Contact page, or call us directly. Test by shiyas